Privacy Policy

Introduction

Pintar Labs ("we", "us", "our") is committed to handling your personal information with care. This policy explains what data we collect when you use our website or enrol in our programmes, how we use that data, and what choices you have. It applies to all interactions with the Pintar Labs website at pintarla.world and our programme delivery.

If you have questions about anything in this policy, please contact us at [email protected].

1. Data Controller

The data controller responsible for your personal data is:

• Pintar Labs
• Jalan Tun Razak 58, 50400 Kuala Lumpur, Malaysia
• Email: [email protected]
• Phone: +60 12-684 3791

2. Data We Collect

Information you provide directly

• Name and email address — provided when you submit an enquiry form or enrol in a programme
• Phone number — optional, provided voluntarily through contact forms
• Messages and questions — content you submit through our contact form
• Payment information — processed securely by third-party payment providers; we do not store card details

Information collected automatically

• IP address and approximate location (city/country level)
• Browser type and device information
• Pages visited and time spent on the site
• Referral source (how you found the site)

Cookies

We use cookies to keep the site functioning and to understand how it is used. See our Cookie Policy for full details. You can manage your cookie preferences at any time.

3. Legal Basis for Processing

We process your personal data under the Malaysian Personal Data Protection Act 2010 (PDPA) on the following bases:

• Consent — for marketing communications and optional cookies
• Contract — for processing enquiries and delivering programmes you have enrolled in
• Legitimate interest — for website analytics and improving our services, balanced against your interests
• Legal obligation — where required by Malaysian law

4. How We Use Your Data

• To respond to enquiries and provide information about our programmes
• To process enrolments and deliver programme materials
• To send programme-related communications (schedules, updates, mentor messages)
• To send occasional updates about new programmes or cohort openings, only where you have consented
• To analyse how the website is used and improve its content
• To comply with legal obligations

We do not use your personal data for automated decision-making or profiling.

5. Data Sharing

We share your personal data only where necessary:

• Payment processors — to handle programme fee transactions securely
• Email and communication tools — to deliver programme materials and respond to enquiries
• Analytics providers — aggregated, anonymised usage data for website improvement

We do not sell or share your personal data with third parties for advertising or marketing purposes.

6. Data Retention

• Enquiry data: retained for 12 months, then deleted unless a programme relationship has begun
• Enrolment and programme records: retained for 5 years for administrative and legal purposes
• Analytics data: retained in aggregate form, typically for 26 months
• Marketing consent records: retained until consent is withdrawn

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for all data transmitted through our website
• Access controls limiting who within Pintar Labs can view personal data
• Regular reviews of our data handling practices

In the event of a data breach that poses a risk to your rights, we will notify the relevant authorities and affected individuals as required under Malaysian law.

8. Your Rights

Under the Malaysian PDPA and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent at any time for processing based on consent (such as marketing emails)
• Request deletion of your personal data, subject to legal retention requirements
• Object to processing based on legitimate interest
• Lodge a complaint with the Personal Data Protection Department of Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately. This Privacy Policy applies only to pintarla.world.

10. Children's Privacy

Our programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our site, please contact us at [email protected] and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will notify enrolled learners by email. Continued use of the site after changes are published constitutes acceptance of the updated policy.

12. Contact for Privacy Enquiries

For any privacy-related questions or to exercise your rights:

• Email: [email protected]
• Address: Jalan Tun Razak 58, 50400 Kuala Lumpur, Malaysia